Tiếng Việt
日本語PRIVACY POLICY
1. General Introduction
“Personal information” refers to any data that can be used to identify an individual, either directly or indirectly, such as: full name, phone number, email address, delivery address, login information, and more.
By using our services, accessing our website, or registering an account with 77S Chocolate, you agree to the terms of this Privacy Policy and allow us to collect, use, store, disclose, and/or process your personal information as described below.
If you do not agree with any part of this Policy, please do not use our services or access our website.
2. Purpose of Collecting, Using, and Sharing Information
Personal information is collected for the following purposes:
- Order processing: Handling transactions, payments, delivery, and after-sales support.
- Membership registration: Enabling you to enjoy promotional programs, earn loyalty points, and receive special offers (if applicable).
- Customer service: Responding to inquiries, complaints, or support requests from you.
- Personalized experience: Recommending products that match your preferences and purchase history.
- Security & risk prevention: Preventing impersonation, commercial fraud, or unauthorized access to accounts.
- Legal compliance: Providing information upon the lawful request of competent government authorities.
3. Scope and Methods of Information Collection
We only collect the personal information necessary for the purposes mentioned above, including:
- Full name
- Email address
- Phone number
- Requests/Preferences
Information collected through:
- Our website system: https://77schocolate.com
- In-store orders
- Membership system and customer service channels
4. Information Retention Period
Personal information will be stored until you request its deletion or when we no longer need to use it for legitimate business purposes. In all cases, your information is securely protected on our server system.
Parties with Whom Information is Shared
We do not share, sell, or rent your personal information to any third party, except in the following cases:
- Shipping partners: Provided with your name, address, and phone number for delivery purposes.
- Customer service staff: Granted access to information to assist you when necessary.
- Affiliates or outsourced service providers: Perform technical or marketing services within the authorized scope.
- As required by law: Provide information at the request of competent authorities.
6. Information Collection and Management Entity
77S CHOCOLATE STORE
- Store Address: 103 Tran Phu Street, Hai Chau Ward, Da Nang City
- Phone number: 0975 539 876
- Email: grandchocolate77s@gmail.com
- Website: https://77schocolate.com
77S GRAND VIETNAM SMLLC
- Address: 26 Quan Khai 3, Ngu Hanh Son Ward, Da Nang City, Vietnam
7. Customer Rights Regarding Personal Information
You may request to review, modify, or delete your personal information at any time by contacting us via email: grandchocolate77s@gmail.com.
We will receive and process your request at the earliest possible time, in accordance with current legal regulations.
8. Commitment to Information Privacy
77S Chocolate is committed to:
- Not sharing or disclosing personal information to any unrelated parties, except with your consent or as required by law.
- Implementing necessary technical and security measures to protect your personal information from unauthorized access, leakage, alteration, or destruction.
9. Receiving and Resolving Complaints Related to Personal Information
In the event of a complaint, we will follow the process below:
- Reception: Customers can send complaints via email to: grandchocolate77s@gmail.com
- Internal Processing: The customer service department will work with relevant parties to verify and resolve the matter.
- Escalation: If the issue is beyond our authority, we will forward it to the competent authorities as required by law.
We always encourage customers to provide feedback and suggestions to improve our Privacy Policy and the quality of our services.